FAQ’s – Rajesh Enterprise

FAQ's

1. What industries use precious metal refinery machines?

Precious metal refinery machines are used in a wide range of industries, including jewellery manufacturing, bullion trading, metal refining, electronics recycling, and mining operations. These machines help refine gold, silver, and other precious metals to high-purity levels.

2. Do you offer customized refinery machines?

Yes, we specialize in customized refinery machines tailored to your specific capacity, space constraints, process flow, and automation requirements. Each system is engineered to fit the client’s unique needs.

3. What capacities are available in your refinery machines?

We offer machines with capacities ranging from 1 kg to 1000 kg per batch. Options include manual, semi-automatic, and fully automated systems depending on your production scale and budget.

4. How long does the refining process take?

Refining duration varies by process type and batch size. Aqua Regia-based refining typically takes 4 to 8 hours, while electrolysis or other advanced techniques may vary accordingly.

5. What purity level can be achieved after refining?

Our machines are engineered to achieve 99.99% purity in Aqua Regia systems and up to 99.999% purity using advanced electrolysis technology.

6. What safety features are included in your machines?

We prioritize operator safety and environmental compliance. Our machines are equipped with:

Fume hoods & gas scrubbers
Acid-resistant enclosures/li>
Automated safety interlocks
Effluent treatment options
All machines are built following best safety practices and standards.

7. Do you provide installation and training?

Yes, we offer on-site installation, user training, and operational guidance to ensure seamless setup and machine usage. Our experts train your team in maintenance and safety procedures.

8. What after-sales services do you provide?

We provide:

24×7 customer support
Remote troubleshooting
Annual Maintenance Contracts (AMC)
Spare parts supply
Our 9+ service branches ensure quick and reliable support across India.

9. How fast can I expect service support?

We respond within 24 hours across India and internationally, thanks to our dedicated service centers and trained engineers stationed across major cities.

10. Do you export your machines globally?

Yes, our machines are operational in 41+ countries, including the USA, UK, UAE, Canada, Netherland, Malaysia, South Africa, and more. We offer full international shipping, documentation, and support.

11. Are your machines environmentally friendly?

Absolutely. Our machines are designed with:

Chemical fume neutralization
Energy-efficient heating systems
Wastewater treatment integration
This ensures eco-friendly and compliant operations.

12. Do your machines comply with international quality standards?

Yes, our machines meet BIS, ISO-9001, and other international certifications to ensure world-class quality, durability, and safety.

13. What makes Rajesh Enterprises stand out from other manufacturers?

Here’s why clients choose us:

Over 41 years of industry expertise
Global presence in 41+ countries
Advanced automation & process control
Quick-response service teams
Proven record of client satisfaction and innovation

14. Do you provide turnkey solutions?

Yes, we offer end-to-end turnkey refinery solutions, including equipment supply, installation, automation, effluent systems, training, and commissioning.

15. What is your warranty policy?

All machines come with a 1-year warranty covering manufacturing defects and performance issues. Extended warranty and AMC options are also available for continued peace of mind.